• Returns & Exchange
• Shipping & Delivery
• Privacy policy

General information

thecomarche.com is owned and operated by The Comarché ApS, registered in Denmark.

The Comarché
Dampfærgevej 8, 5th
2100 Copenhagen Ø
Denmark
Company VAT no. DK 4125063
Email: info@thecomarche.com

These terms and conditions apply to all purchases of products on thecomarche.com.

Ordering & Payment

thecomarche.com is open 24 hours a day – 7 days a week.

Please know that we represent an array of carefully curated sustainable brands. This means that your order might be shipped in different parcels depending on the sender.

Payment

We accept all major credit cards like Visa, Mastercard, Dankort, Maestro, JCB, Amarican Express and Diners Club. We also accept payment methods like Apple Pay, MobilePay and PayPal. Once you have placed your order, you will receive an order confirmation via e-mail. Payment will be debited and cleared from your account upon dispatch of your order. The correct amount will be withdrawn from your account once your parcel has been shipped.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to The Comarché, we will not be liable for any delay or non-delivery.

All amounts are in DKK and are including taxes.

To help ensure that your shopping experience is safe, simple, and secure, The Comarché uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and The Comarché will be completed when we email you to confirm that the goods have been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Delivery

Each respective brand’s delivery times will show on the site for each product. Please note that delivery times vary depending on type of product and brand.

We offer free shipping on all orders above 500 DKK (approximately 65 EUR). On all orders below, we will charge a fixed fee of 39 DKK (approximately 5 EUR) per order.

Damaged goods
All claims regarding damaged goods must be made immediately upon arrival of the goods for visible damages and no later than 7 days after arrival for all other damages not visible upon arrival.

Returns and exchanges

We doubt it will happen, but if you are unhappy with a product, you have 30 days from the date you received your order to exchange or return it.  Please notify us via email as soon as possible, and no later than 30 days after receiving your order. Made to order items cannot be returned.

How do I return an item?

Simply follow these steps below:

1. Send us an e-mail on returns@thecomarche.com stating your order number and the item(s) you wish to return. Within 24 hours, you will receive a link where you can pay for your return and retrieve your return label. Our standard fee for returns is 49 DKK (approximately 6 EUR) for a parcel weighing between 1-5 kg. For more on why we charge for returns, please check out our Green Shipping Policy.
   
   
2. Make sure that all items in your return are unused and in original packaging with all labels still attached. Please make sure that all items are securely wrapped and remember to avoid attaching labels directly on the products you wish to return or on the original wrapping from the brand. You are required to return the product(s) in the same condition as you received it (them) in. This includes all original packaging and labels attached to the products.

Should you have any questions on this, we are of course always here to help and will answer any question you might have within 24 hours on this mail address: info@thecomarche.com

You will have to bear the cost of returning the goods. Please note we do not accept packages sent COD (cash on delivery).

All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender.

Reimbursement

Once we have received the items, we will reimburse the amount (subject to approval of return).

We will make reimbursement without undue delay, and not later than 14 days after the day we receive back from you any of the goods supplied.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

How do I exchange an item?

If you wish to exchange the item you received with a different size or colour, you will have to return the item and purchase the item again in the correct size or colour. We are unfortunately not able to handle exchanges. 

Warranty

We offer a 2-year warranty according to the Danish Sale of Gods Act (Købeloven). Our warranty is subject to defects in materials and/or fabrication. The warranty does not apply to errors or damages caused by improper use of the product.

Please email us at info@thecomarche.com. You will receive further instructions depending on the specific case.

If a refund is accepted, you must provide us with the needed bank account details, so we may reimburse the agreed upon amount. Reasonable shipping costs will also be refunded by The Comarché. Please note that we do not accept packages sent COD (cash on delivery).

Right to complain

In case you wish to complain about goods purchased from us, please contact our Customer Service, info@thecomarche.com.

You may also submit a complaint about goods purchased from us to the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.

If you are a consumer residing in another EU country, you may also use the European Commission online complaints register when submitting your complaint. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address info@thecomarche.com.

Privacy policy

For more on our privacy policy see our privacy policy.

Cookies

When using The Comarché website, thecomarche.com collects information about all visits through the use of cookies. Information is used to improve your user experience, evaluate site performance and target marketing offers from The Comarché. A cookie is a small data file which we place on your computer in order to keep track of what happens during your visit on the site and in order to recognize your computer. A cookie is not a program and does not contain any viruses. Click here for more information on our cookie policy.

Governing law and jurisdiction
The purchase of products on thecomarche.com is subject to Danish law. Any disputes will be settled by the Danish courts.